Legal
Delete your account
How to request deletion of your KIVIA account and associated data, from the app, the website or by email.
From the app or website
Sign in, open My account › Settings › Security, then “Delete my account”. Confirm by typing the requested word; deletion starts immediately.
Without access to the app
Email us from your account’s email address asking for deletion. We check that the request comes from the account holder before processing it.
What is deleted
Your account identity and the data linked to your account: profile, preferences, simulated portfolios, alerts, watchlists, learning progress, AI-generated analyses and files, notifications. A subscription paid on the website (Stripe) is cancelled before deletion.
What may be kept
Payment and billing records (invoices, subscriptions, purchased credits) are kept for the period required by law; payment providers (Stripe, Apple, Google) also keep their own data under their obligations. KIVIA Chat history hosted by the platform is not always erased automatically: email us to request its deletion.
App Store or Google Play subscription
A subscription bought in the app is managed by Apple or Google: deleting your KIVIA account does not stop it. Cancel it first in your store’s subscription settings so you are no longer charged.